Assessment Services Capacity Coordinator

  • 505507
  • Brisbane, QLD, Australia
  • APM Assessment Services
  • Administration
  • Aged Care
  • Customer Service
  • Regional Assessment Services

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  • Full Time

About the role:

Reporting to the Client Service Centre Operations Manager, in this fulltime permanent position, you will be based at our office in Brisbane. You will aim to achieve maximum daily productivity for our assessment workforce  

Your responsibilities:

  • Be the first point of contact for all availability and scheduling enquiries
  • Actively work to ensure that a minimal number of assessments are rescheduled ensuring client satisfaction
  • Contribute to and support timely assignment of assessments
  • Work closely with the Client Service Centre to achieve positive outcomes for clients, assessors and APM
  • Preparing reports and presenting data for key stakeholders

To be successful in this role you will have:

  • Experience as a scheduling coordinator or similar
  • Experience in stakeholder management
  • High attention to detail
  • Strong customer service skills
  • Computer skills in Microsoft Office

Be rewarded for your success

Delivery is key to your success! At APM, we focus on delivery and provide you work variety and flexibility. Joining an international human services organisation that has a growth mindset. 

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

About APM Group

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

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