Diverse APM staff


Working towards wellbeing

Assure Care Coordinator - Mental Health and Well Being

  • 503651
  • Sydney, NSW, Australia
  • Full Time

Operating in the Australian market for over 20 years, Assure is a market leader in the provision of Business Psychology solutions. Through best practice Employee Assistance Programs (EAPs), Assure implements professional, innovative and engaging solutions for organisations and individuals that promote productivity and wellbeing in the workplace.

As a result of company growth and in anticipation of more, we are currently looking to appoint a Customer Care Coordinator to be based in our Brisbane, Sydney or Melbourne office, to assist us in our pursuit to create exceptional value to our customers and the community.

The Role:

In this role you will contribute to the values driven, highly professional and ethical delivery of services to Assure customers through the provision of customer care services by maintaining and growing a portfolio of small business accounts (up to 300) and by providing various administrative support to the wider Customer Care team to support delivering on targets.

The work will include:

  • Servicing and managing a small portfolio of non-face-to-face small to medium sized customers
  • Managing new business enquiries from small to medium sized organisations
  • Providing administrative support to the wider Customer Care team to support delivering on targets
  • Responding to incoming requests and enquiries regarding Assure’s products and services
  • Collecting information required for bid proposal compilation, and assisting in the preparation of tenders, proposals and new business presentations
  • Assisting in the preparation of ad-hoc reporting
  • Assisting in the coordination of customer related activities including Awareness Sessions and attendance at health expos

When you join our team, we offer you: 

Flexible working conditions, including WFH and Office (Conditions in line with business needs)

Provision of IT and other resources as required

There is an opportunity to purchase extra leave and salary sacrifice.

Assure Programs are a part of APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to join?

Apply today to fast track your application or call Vicki on 0447 650 657 to find out more or to ask for a copy of the Position Description.

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