Diverse APM staff

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Help people be their best selves, so they can live their best lives

Client Services Aboriginal and Torres Strait Islander Engagement Lead

  • 501766
  • Canning Vale, WA, Australia
  • Full Time

In this combined Client Services Offcier and Aboriginal Engagement Lead role, you will divide your time between improving awareness, understanding and encouraging growth in workforce culture relating to Aboriginal cultural values AND to be the first point-of-contact to respond and proactively manage general queries from customers, clients and other APM team members.

You will make an impact by:

  • Using empathy and communication skills to be of calm, helpful service to people in their time of need
  • Focussing on quality outcomes and delivering a quality experience to clients and customers
  • Ensuring the services provided through the Client Service Centre are appropriate to needs of our Aboriginal and Torres Strait Islander clients
  • Improving awareness, understanding and encourage growth in workforce culture by facilitating cross-learning on Aboriginal cultural values.
  • Working collaboratively to contribute to achieving Service Centre team outcomes.


To be successful in this role…
You will rely on your knowledge and understanding of diversity between Aboriginal communities and cultures to support, promote and champion change and assist others to engage with change.


You will have:

  • Previous experience in customer service
  • Excellent communication skills
  • Ability to forge effective relationships at all levels
  • Demonstrated capacity to support, promote and champion change, and assist others to engage with change
  • Ability to work independently and as part of a team, meeting deadlines and achieving targets
  • Capacity to innovate, problem solve and develop creative solutions to emerging issues

 
Essential requirements
This is an identified role under the Anti-Discrimination legislation in each State and Territory and accordingly, Aboriginality is an essential requirement of the role.


Aboriginal identified positions are developed where Aboriginal identity, cultural knowledge or connections are a genuine operational aspect of the role.


To be eligible to apply for this role, you are required to meet the following criteria:

  • be of Aboriginal and/or Torres Strait Islander descent, and
  • identify as an Aboriginal and/or Torres Strait Islander person, and
  • be accepted as a such by the Aboriginal and/or Torres Strait Islander community.

 
Be rewarded for your success
An OPPORTUNITY to be supported by a large, well-respected and well-established internal People Team while accessing PERSONALISED DEVELOPMENT and CAREER opportunities within an international group of companies.


You will also receive a phone, laptop, access to discounted private health insurance and other benefits.


About APM Group
At its core, the APM Group is a leading global human services and health care organisation with a purpose of enabling better lives.


Our network of more than 8,300 people is dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.


With our headquarters in West Perth, where we began operations in 1994, APM operates across 11 countries with services that reach more than a million people every year.

 
Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.


For a confidential discussion, please call Darian Bolton on 0488 655 969. Darian is a proud Noongar man and CEO of Footprints, an aboriginal owned organisation, helping to grow the participation of Aboriginal and Torres Strait Islander persons in APM’s workforce.


We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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