Forget everything you know and expect about working in an office-based customer service team. This is a customer service environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. 

Join a team of Client Services Coordinators in a workplace where you can thrive while providing support to our New Zealand customers and clients at APM Workcare. Support our New Zealand health professionals, clinicians, and key stakeholders to deliver rehabilitation services nationwide for a range of clients from all walks of life to achieve great client outcomes. 

Working as part of this team you’ll:

• Schedule appointments nationwide across multiple contracts using cutting edge technology
• Coordinate referrals for health assessments and rehabilitation services from our customers and liaise with our clinical teams
• Respond and proactively manage general queries from customers, clients and other APM team members
• Prioritise a consistent flow of communication across several forums including email and phone
• Use empathy and communication skills to be of calm, helpful service to people in their time of need

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday in South Melbourne, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs. 

What we’re looking for

Contact centre experience is not required.  In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should bring:

• Passion for delivering high standards of customer service
• Attention to detail and computer literate
• Competent in administrative tasks
• Ability to work in at pace, manage your time well and think outside-the box

Be reward for your success

By Joining a Global human services organisation that has a growth mindset, you will have access to:

• Ability to purchase additional leave
• Flexible working arrangements and working from home options  
• Salary packaging
• Discounted private health insurance
• Novated vehicle leasing
• Commitment and support to your individualised personal development
• Employee Assistance Program, support when you need it

About APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too. 

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation. 

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.   

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability. 

Apply now and take your first step into a Client Services Coordinator role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need.