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Client Services Team Leader

  • 499156
  • Albany
  • APM NZ
  • Administration
  • Call Centre
  • WorkCare
  • Full Time

About the role:
In this role, you will lead a team of committed administration officers who represent our growing business to new and existing clients across inbound calls and email. Working closely with your team and fellow leaders, you will have the opportunity to make a difference in our clients’ lives and support your team’s growth on their career journey. Strong leadership and a passion for excellent customer service is a must.


As a Client Services Team Leader, you will:

  • Cultivate a high-performance culture, enabling excellent service delivery and exceeding client expectations.
  • Be able to motivate, coach, and develop skills within your team.
  • Conduct regular one-on-one coaching and training sessions and provide regular feedback to your team members.
  • Proactively respond to and manage general queries from your team, customers, clients, and other APM team members.
  • Effectively communicate with internal and external stakeholders to meet business objectives.
  • Possess an excellent phone manner with a natural flair for helping people help themselves.
  • Be an effective multi-tasker with a strong sense of initiative and good attention to detail.


You must be able to work Monday – Friday, 40 hours, between the hours of 8am and 6pm.


Our ideal candidate:
Our ideal candidate is positive and motivated, driven by a passion to make a difference in people’s lives. You will be an effective communicator and problem solver with strong leadership skills and experience in successfully leading teams in a fast paced environment.

You will also be customer focused, excited by opportunities for change and growth, and thrive on helping our clients engage with APM. A caring nature is crucial to ensure client satisfaction when working in human services.


Benefits of working at APM include:

  • An attractive salary.
  • A workplace culture that promotes learning and development with ongoing career progression opportunities.
  • The opportunity to work in a fun, inclusive, and supportive environment with motivated people.
  • Internal training and development.


About APM:
 
For more than 25 years, we have been enabling better lives through employment, allied health intervention, community care, and workplace health services. APM supports over 1,000,000 people each year, across 10 countries.

If you would love a role where you can make a difference, click APPLY. Applications bust include both an up-to-date CV AND Cover letter.


Note: You may be required to conduct a digital interview pre-screening and complete a police clearance on request.

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Apply Now

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