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Help people be their best selves, so they can live their best lives

Client Services Team Leader

  • 505589
  • South Melbourne, VIC, Australia
  • Full Time

About the role

As a Client Services Team Leader within our APM Service Centre, you will lead a team of committed client service officers who contribute to our growing business by being the voice of the business to our new and existing clients across inbound phone calls, email and our social media channels.  Working closely with your team and fellow team leaders you will have the opportunity to really help both our clients improve their lives and your team grow on their career journey. A true passion for awesome customer service is a must and you will find you will be surrounded by like minded people across the company. 

As a Client Services Team Leader in the APM Service Centre you will be responsible to;

  • Possess excellent phone manner and have a natural flair for helping people help themselves
  • Ability to motivate, coach and develop others while driving a high-performance culture
  • Develop a culture of high service standards and exceeding customer expectations
  • Conduct weekly one on one coaching and training sessions and providing regular feedback to your team members
  • Respond and proactively manage general queries from your team, customers, clients and other APM team members
  • Ability to multi-task will ensure successful outcomes
  • Lead by example in areas of professionalism, conduct and punctuality
  • Able to liaise with internal and external stakeholders effectively to meet business objectives
  • Attention to detail, initiative and being resourceful is paramount in this role

As Our ideal candidate:

As our ideal candidate, you will be someone who is energetic, loves helping others and are an upbeat problem solver.  Having successfully led team in a high paced environment previously – like a contact centre, retail environment or hospitality you will love the buzz around you and get a real kick out of seeing your people grow and develop. 

As part of a team we all need to do our bit so being able to work Monday – Friday between the hours of 8am and 6pm is critical.  Change and growth should excite you! You will be customer focused and thrive on helping people engage with APM and assisting our clients on their employment journey.

We are working in Human Services, it is vital to have a caring nature to ensure client satisfaction is achieved in every interaction.  Working at APM means you will have the opportunity to make a tangible difference to people’s lives.

Benefits associated with working at APM include but are not limited to, being awarded an attractive salary, working in a culture that promotes development and inclusion, fun, supportive team environment surrounded by motivated people, career progression opportunities and vehicle salary sacrifice options.

You maybe required to conduct a digital interview pre-screen for this position also need to complete a national police clearance on request.

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