Apply Now

Fill in your details to commence your application.

Refer someone to this job

Not You?

Hold on a moment, you are now being directed to a page to complete your application

Client Support Consultant

  • 498142
  • Brisbane
  • Assure Programs
  • Call Centre & Customer Service
  • Psychology
  • Full Time

The role

In this full-time role working from our Brisbane CBD based office, your core responsibility will be to assist Assure clients to coordinate with a diverse range of support services. You will be the voice of the business providing information on Assure’s holistic model of counselling, wellbeing coaching and evidence-based development programs assists individuals, teams and organisations across the entire mental wellbeing spectrum. You will be a valued part of the team and will report directly to the Client Services Manager.

Your duties will include…

  • Manage client information and confidential data across multiple core information systems
  • Respond and proactively manage general queries from customers, clients and other Assure team members
  • Client and Assure employee appointment scheduling
  • Manage client complaints and deliver required policy based outcomes  
  • Prioritise a consistent flow of client communication across several forums including email, phone and chat.
  • Liaise with and support Assure stakeholders to effectively meet business objectives.

To be successful in this role…

You will have excellent interpersonal and communication skills, confidence in your abilities to be resourceful and adapt in a customer centric environment. You will have the ability to balance empathy alongside providing focused support and solutions to a variety of clients. You are comfortable contributing collectively within a team and capable of working autonomously when required. 

You will have…

  • Experience working in a high paced environment previously
  • A true passion for awesome customer service
  • Ability to multi-task will ensure successful outcomes
  • Strong attention to detail, good initiative, and resourcefulness
  • Ability to work Monday – Friday between the hours of 8am & 6pm is essential. 

Be rewarded for your success

Delivery is key to your success! At APM, we focus on delivery and provide you work variety and flexibility. Joining an international human services organisation that has a growth mindset, you will have access to:

  • Career progression and development planning
  • On the job skills development
  • Ability to purchase additional leave
  • Salary sacrificing

About Assure

Assure has been delivering positive outcomes for health and productivity for almost 30 years, we partner with over 500 organisations of all sizes, and we care for over 1 million of their employees and family members.

Assure is one of Australia’s leading mental health organisations with an extensive network of experienced psychologists and specialists.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

 

More jobs like this

Talent Acquisition Coordinator Fixed Term

498175 Spring Hill QLD Australia Spring Hill, QLD, Australia Corporate Services Administration, Human Resources
The Talent Acquisition (TA) Team (Employment Services) are growing and are on the hunt for someone to support the team in an administration capacity. This role is based in Spring Hill, Brisbane and reports directly to the TA Team Leader.

Find out more about Assure Programs

Australia, AU Australia Australia, AU, Australia Health Assure Programs
If you've heard a little about Assure Programs and are curious to know if we're the right place for you, read on to discover more about how we work and variety of roles we have in our team.

State Manager

497553 Brisbane QLD Australia Brisbane, QLD, Australia Health Allied Health, Assure Programs, Management, Psychology
Seeking a State Manager for Queensland and the Northern Territory for a full time role based in Brisbane. Lead a large team of Psychologists and manage clinical quality, commercial outcomes and customer relations.

Psych, Physio, OT, Speech Pathologist Independent Assessments

497428 Spring Hill QLD Australia Spring Hill, QLD, Australia Assessment Services & Communities APM Assessment Services, Allied Health, Disability Employment Services, Occupational Therapy, Physiotherapy, Psychology
Work from home or conduct face to face assessments as an Independent Assessor conducting Functional Capacity Assessments for people of all ages living with disability as part of our APM Independent Assessment Team.

On-Call Psychologist

496974 Adelaide SA Australia Adelaide, SA, Australia Health Allied Health, Assure Programs, Psychology
Are you a registered Psychologist with exceptional counselling skills and experience in short-term solution focused therapy? Looking for some extra hours/flexibility with your work?

Trauma Psychologist - Assure

493097 Sydney NSW Australia Sydney, NSW, Australia Health Allied Health, Assure Programs, Psychology, WorkCare
New role! Be a rapid response, Critical Incident response expert through the provision of Psychological First Aid and trauma counselling services, manager support & associated stakeholder liaison.

Refer someone to this job

Not You?

Hold on a moment, you are now being directed to a page to complete your application

Not the right job for you?

Get personalised jobs from any brand across the APM Group, delivered straight to your inbox, so you'll never miss out on an opportunity.

 

Not You?

Thanks for registering your interest in joining our team!