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Customer Care Manager

  • 499656
  • Sydney, NSW, Australia
  • Full Time

Assure Programs, one of Australia’s leading workplace mental health and wellbeing organisations, is looking to add someone to the team in the role of Customer Care Manager.

This is a values-driven opportunity to work as a brand advocate, building our client base and taking care of both new and existing customers, and ensuring excellence in customer service and client relationship management.

You will identify business development opportunities and be responsible for marketing and closing sales of highly professional, innovative, and engaging business psychology solutions, workplace wellbeing products and services. 

This role is a full-time permanent role, based in Sydney and covering a dedicated geographical area that includes regional NSW and ACT.  Depending on Covid related restrictions, travel will predominantly be within the Sydney area, however, may be required to our clients located in regional areas and Canberra.

CUSTOMER FOCUS

Assure Programs is committed to quality, and this role puts you at the frontline, working with our customer’s leaders, HR, Wellbeing and WH&S teams to bring evidence based clinical best practice services to assist individuals, teams and organisations across the entire mental wellbeing spectrum.

As the primary point of contact for a portfolio of customers, you will provide expert advice on all aspects of Assure’s products and services and developing and executing account management plans aligning with specific customer requirements.  

We work in a fast-paced, high performance culture that is results driven. Exceptional organisational skills, including time management, excellent interpersonal skills and an adaptable communication style that is at all times professional will be essential for your success.

INTEGRITY

When you’re a values driven person, it’s important that your role aligns with what matters to you. 

You will be someone who listens with intent, seeks to understand, identifies opportunities to solve problems, building upon current offerings and expanding services, and has a demonstrated ability to increase trust with all stakeholders through meeting and exceeding customer expectations. 

This is a role that will enable you to meet those intrinsic drivers, helping organisations and their people to access specialist services and support. 

PEOPLE MATTER

Part of the APM Group, Assure Programs has been delivering positive outcomes for health and productivity for almost 30 years, and we care for over one million of our clients’ employees and family members. 

Our own people matter too, and you will be a part of this supportive team and welcomed into a positive and caring environment, receiving a competitive salary and enjoying both personal and professional benefits from belonging to a leading global organisation.

To be considered, it is essential that you meet the following criteria:

  • Experience in B2B client relationship management and customer advocacy, ideally in the provision of EAP, leadership, HR or organisational development services,
  • Demonstrated experience in identification and conversion of business development opportunities
  • Demonstrated experience working to KPIs and sales targets
  • Personal and professional presence, integrity, business ethics and credibility to positively contribute to the operating culture of Assure and our customers
  • Driver’s licence and reliable vehicle
  • Working Rights in Australia
  • Willingness to undergo a National Criminal History check

If this opportunity speaks to you, aligning with your professional strengths and personal values, please APPLY NOW.

For a private and confidential discussion, please contact Jemma on 0427 107 195.

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