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Customer Service Coordinator - Konekt Workcare

  • 503877
  • Enfield, SA, Australia
  • Full Time

Join a team of Customer Services Coordinator’s in a workplace where you can thrive while providing support to our customers and clients at Konekt Workcare and learn about a critical growing allied health sector working at a market leader.  We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

In our team you will

  • Coordinate referrals for pre-employment assessments from our customers and liaise with internal Konekt Offices and external medical centres to schedule in our clients based on availability in their local area
  • Handle a mixture of inbound/outbound calls, confidentially logging client details into our systems
  • Use a range of systems to locate and provide accurate information to both internal departments and to clients; and
  • Professionalism dealing with medical centres

Convenient Location

You’ll enjoy all the amenities of our modern office space and the convenience of being in our Enfield office with great onsite parking, close to numerous shops and restaurants. Hybrid location, WFH options.

Your weekends, are yours

This is a full-time role, working 37.5 hours per week Monday to Friday between the hours of 8am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Customer Service Superstars! Call centre or medical environment experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should have

  • Experience in coordination and administrative duties
  • A high level of attention to detail and resourcefulness
  • A passion for delivering outstanding customer service
  • Be able to work at pace with competing priorities
  • Professionalism dealing with medical centres
  • Strong multitasking abilities

 Konekt Workcare are a part of APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Apply now and take your first step into a Customer Services Coordinator role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

 We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

 

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