Customer Service Officer – Employable Me

  • 499509
  • South Melbourne, VIC, Australia
  • APM Assessment Services
  • Call Centre
  • Customer Service
  • jobactive
  • Full Time

Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re encouraged to use your brain, are not held to call volume and time KPIs, and are coached and encouraged to focus on delivering a quality experience for our clients.

Join a team of customer service officers working at Employable Me and look forward to a workplace where you can thrive, supporting people to access the mental health and wellbeing services that we offer.


Working as part of this team you’ll:

  • Take inbound calls and confidentially capture caller data into our systems
  • Listen to the client and provide information on Employable Me’s web platform and services
  • Prioritise a consistent flow of communication across several forums including email, phone and chat
  • Use empathy and communication skills to be of calm, helpful service to people in their time of need


Convenient, central location  

You’ll enjoy all the amenities of our modern office space and the convenience of being located near the Queen Street mall, with all its shopping, transport and meal options.

National opportunities to move and grow

Employable Me is part of the APM Group, with multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both!

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Contact centre experience is not required.  In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.


Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.


We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.


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