Diverse APM staff


Help people be their best selves, so they can live their best lives

Customer Service Officer

  • 503919
  • South Melbourne, VIC, Australia
  • Full Time

Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re not held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients. The Disability Employment Service (DES) is centred around building people up to give them the confidence they need to re-enter the workforce.

Join a team of customer service officers working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life. You will also have access to mental health and wellbeing services that we offer. 

Working as part of this team you’ll:

  • Respond and proactively manage general queries from customers, clients and other APM team members.
  • Able to liaise with internal and external stakeholders
  • Prioritise a consistent flow of communication across several forums including email, phone, and chat
  • Display strong attention to detail, initiative, and resourcefulness with administrative tasks
  • Use empathy and communication skills to be of calm, helpful service to people in their time of need 

Convenient, central location in South Melbourne

You’ll enjoy all the amenities of our modern office space including free parking, monthly social events, and free coffee/fresh fruit. 

Your weekends, are yours

This is a full-time role, working across a roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs. 

What we’re looking for

Contact centre experience is not required.  In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.

You will also need to complete a national police clearance on request. 

Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.


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