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Customer Services Officer

  • 498019
  • Canning Vale, WA, Australia
  • APM Group
  • Call Centre
  • Customer Service
  • Full Time

The role
In this full-time role working from our new Canning Vale office, your core responsibility will be assisting our clients with a range of specific support services. Working closely with your team leader and fellow team members you will assist APM clients improve their lives by connecting them with services in NDIS, Employment Services, Aged Care services and more. You will be a valued part of the team and will report to the Client Services Team Leader.  


Your duties will include…

  • Manage client information and confidential data across multiple core information systems
  • Respond and proactively manage general queries from customers, clients and other APM team members
  • Client and APM employee appointment scheduling
  • Manage client complaints and deliver required policy based outcomes  
  • Prioritise a consistent flow of client communication across several forums including email, phone and chat.
  • Liaise with and support APM stakeholders to effectively meet business objectives.


To be successful in this role…
You will have excellent interpersonal and communication skills, confidence in your abilities to be resourceful and adapt in a customer centric environment. You will be energetic, loves helping others and are an upbeat problem solver who also enjoys contributing within a team. 


You will have…

  • Experience working in a high paced environment previously
  • A true passion for awesome customer service
  • Ability to multi-task will ensure successful outcomes
  • Strong attention to detail, good initiative, and resourcefulness
  • Ability to work Monday – Friday between the hours of 7am & 6pm is essential. 


Be rewarded for your success
Delivery is key to your success! At APM, we focus on delivery and provide you work variety and flexibility. Joining an international human services organisation that has a growth mindset, you will have access to:

  • Career progression and development planning
  • On the job skills development
  • Ability to purchase additional leave
  • Salary sacrificing


A stable and growing global employer
For the last 25 years, APM has been enabling better lives through a range of services including employment, allied health intervention, community care and workplace health. We help more than 600,000 people each year, in 10 countries across the world. Organisations rely on the work of our assessors and health professionals to help employees avoid injury and APM is the provider of choice for many of Australia's leading companies.


Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.


We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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