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Customer Support Consultant

  • 498627
  • Brisbane, QLD, Australia
  • APM Group
  • Assure Programs
  • Call Centre
  • Customer Service
  • Full Time

The role
In this full-time role working from our Brisbane CBD based office, your core responsibility will be to assist Assure clients to coordinate with a diverse range of support services. You will be the voice of the business providing information on Assure’s holistic model of counselling, wellbeing coaching and evidence-based development programs assists individuals, teams and organisations across the entire mental wellbeing spectrum. You will be a valued part of the team and will report directly to the Client Services Manager.


Your duties will include…

  • Manage client information and confidential data across multiple core information systems
  • Respond and proactively manage general queries from customers, clients and other Assure team members
  • Client and Assure employee appointment scheduling
  • Manage client complaints and deliver required policy based outcomes  
  • Prioritise a consistent flow of client communication across several forums including email, phone and chat.
  • Liaise with and support Assure stakeholders to effectively meet business objectives.


To be successful in this role…
You will have excellent interpersonal and communication skills, confidence in your abilities to be resourceful and adapt in a customer centric environment. You will have the ability to balance empathy alongside providing focused support and solutions to a variety of clients. You are comfortable contributing collectively within a team and capable of working autonomously when required. 


You will have…

  • Experience working in a high paced environment previously
  • A true passion for awesome customer service
  • Ability to multi-task will ensure successful outcomes
  • Strong attention to detail, good initiative, and resourcefulness
  • Ability to work Monday – Friday between the hours of 8am & 6pm is essential. 


Be rewarded for your success
Delivery is key to your success! At APM, we focus on delivery and provide you work variety and flexibility. Joining an international human services organisation that has a growth mindset, you will have access to:

  • Career progression and development planning
  • On the job skills development
  • Ability to purchase additional leave
  • Salary sacrificing


About Assure
Assure has been delivering positive outcomes for health and productivity for almost 30 years, we partner with over 500 organisations of all sizes, and we care for over 1 million of their employees and family members.


Assure is one of Australia’s leading mental health organisations with an extensive network of experienced psychologists and specialists.


Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.


We're committed to Equality, Diversity and Inclusivity.
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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