Diverse APM staff

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Supporting people to access services they need

Customer Support Officer

  • 504485
  • Albany, WA, Australia
  • Full Time

The role
In this Full-Time position you will be working in our office located in Albany. You will be the first point of contact for participants ensuring a professional and welcoming experience is delivered, you will be a valued member of the LAC team reporting to the Regional Team Leader.


You will be responsible for:

  • Providing a series of administrative and customer service-related tasks to the Local Area Coordinators and NDIS participants
  • Data entry of confidential participant information
  • Email and phone communications
  • Account and expense management
  • Providing participants with required information and assisting with enquiries
  • Participant appointment scheduling


Be rewarded for your success
Joining an international human services organisation that has a growth mindset, you will have access to:

  • Career progression and development planning
  • On the job skills development
  • Ability to purchase additional leave
  • Salary sacrificing
  • Discounted health insurance benefits
  • Flexible working arrangements and variety
  • Novated car leasing

 

To be successful in this role…

You will take an engaging and a respectful approach toward supporting both participants and team members with day-to-day operation and administration support.


You will have:

  • Experience delivering high quality and efficient customer service
  • Strong multi-tasking skills to manage shifting priorities
  • A keen eye for detail and consistent accuracy in your work
  • Ability to quickly pick-up new processes and a range of IT information systems
  • Confidence in working in a diverse and inclusive work environment

 


About APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.


Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.


Please note:
We require both a Cover Letter addressing your suitability and Resume to progress your application.


We are committed to Equality, Diversity and Inclusivity We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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