APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.

The Role

In this new permanent full-time role, you will be leading the Strategic Partnership function within the Digital and Technology Group. You will be responsible for building and maintaining constructive relationships with external partners and internal stakeholder groups, along with improving customer experience and driving efficiencies through benchmarking, continuous improvement, process improvement, automation, consolidation and transformation.

In this role you will:

• Manage customer demand across various Digital and Technology (D&T) service pipelines ensuring our customers are involved in prioritisation and demand management decisions
• Partner with relevant product teams to develop customer roadmaps and to deliver solutions in alignment with digital target states and standards
• Manage our relationships with external service providers and their performance to agreed service level agreements
• Develop appropriate strategies to improve customer experience, drive operational efficiencies and improve processes
• Develop and implement communication plans and stakeholder strategies designed to meet the key information requirements and needs of internal and external stakeholders.

Skills you’ll bring

• Experience leading a strategic engagement / customer relationship management function within a matrix style organisation (preferably ICT-based)
• Relevant tertiary qualification in Information Technology, Information Management, Business Management or a related field
• Experience in developing strategies to improve customer experience, drive operational efficiencies, improve processes and generally adopt a spirit of continuous improvement
• Experience facilitating the development of finance plans and operating budgets (preferably in an ICT context) to meet the needs of the organisation
• Extensive leadership experience in dynamic and complex change environments, including leading teams through change and dealing with ambiguity
• Highly effective communication and relationship building skills
  
  

What's in it for you?

Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.

You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.

Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.

You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.

About APM Group

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Thisuri on 0419 471 730