IT Service Desk Engineer | Kaihangarau āwhina Hangarau Pārongo

  • 503138
  • Henderson, Auckland W, New Zealand
  • APM NZ
  • Information Technology
  • Full Time

APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth in the organisation, which would see our current IT team to grow substantially throughout 2022 and beyond.

The Role

As a Service Desk Engineer you will be responsible for supporting all employees, contractors, and supply chain partners of APM globally either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to resolution, proactively keeping end users informed of progress.

In this role you will:

  • Provide Level 1 IT support in a large and growing corporate environment and interpret technical information to end users in a way they understand
  • Capture details of users’ issues to ensure they are concisely and accurately recorded in the Service Delivery tool
  • Spearhead security focus, and champion established security policies
  • Identify and escalate repeat issues and risks to IT management
  • Ongoing asset management of all client devices

Skills you’ll bring

You have a passion for customer service and an ability to engage with people from all levels and backgrounds. You enjoy problem-solving and can interpret technical jargon so that the end-user understands what’s going on. You also have:

  • Relevant tertiary qualification and/or minimum of 2 years’ experience in a Service Desk role or currently enrolled in IT or customer service-related study
  • Previous experience with the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, SCCM/Intune UEM)
  • An ability to identify and troubleshoot Microsoft Windows operating systems, Microsoft office suites, hardware and networking related faults
  • Ability to work both autonomously and as part of a team, with a strong passion to learn and upskill
  • Willingness to work outside standard business hours as required and be included in an on-call after-hours roster as part of a rotation

What's in it for you?

  • Experience supporting a multinational infrastructure – AUS, NZ and Singapore
  • Opportunities for professional and career development
  • Flexible working options
  • Access to discretionary annual performance bonus
  • Employee benefits: discounted optical services, wellbeing program, paid volunteer and parental leave, discounted Microsoft Office subscriptions and a company mobile

About APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too. In New Zealand, APM holds a number of contracts with ACC, MSD, NZDF as well as private employers to provide a range of services including Vocational and Community Rehabilitation, Pain and Injury Management, Workplace Health, Allied Health Intervention and Employment Services. 

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Our mission is to create positive change and enable better lives.

Our whakataukī He waka eke noa – We’re all in this together.

Our values underpin our work – integrity, customer focus, respect, empathy, achievement, teamwork and enthusiasm. Our Tikanga Māori values of Manaakitanga, Kotahitangi, Wairuatangai, Whānaungatanga and Rangatiratanga guide us to deliver culturally responsive and mana-enhancing services.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Thisuri on +61 419 471 730

Start your application

Refer someone to this job

Not You?

Hold on a moment, you are now being directed to a page to complete your application


Other jobs for you

Customer Care Manager

Assure Programs Assure 503032 Sydney NSW Australia Suite 1401 Level 14 20 Hunter Street , Sydney, NSW, Australia, 2000 Health Assure Programs, Customer Service, Healthcare & Medical, Marketing & Communications, Psychology
Do you have exceptional Customer Service Skills? Is one of your strengths developing strong client relationships? Want to work for a nationally acclaimed Employer of choice? At Assure, we are focused on having a high level of customer satisfaction...

Not the right job for you?

Get personalised jobs from any brand across the APM Group, delivered straight to your inbox, so you'll never miss out on an opportunity.


Not You?

Thanks for registering your interest in joining our team!