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IT Service Desk Engineer

  • 498773
  • Sydney, NSW, Australia
  • APM Group
  • Information Technology
  • Full Time

About APM

For the last 25 years, APM has been enabling better lives through a range of services including employment, allied health intervention, community care and workplace health. We help more than 600,000 people each year, in 10 countries across the world. Organisations and Government rely on the work of our assessors and health professionals to help enable better lives and APM is the provider of choice for many of Australia's leading companies.


About this Role

  • Provide Level 1 & 2 IT support in a large corporate environment
  • Work with the latest technologies in the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM)
  • Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
  • Monitor & report on status of critical systems, escalating to senior team members when required
  • Remain security-focused & champion established security policies
  • Create, review, and distribute documentation for common support requests and known issues
  • Be part of a dynamic & diverse global IT team, supporting staff that help enable better lives

We’re looking for someone with:

  • Previous experience with the Microsoft enterprise stack
  • A passion for customer service
  • Excellent written & verbal communication skills


  • Relevant tertiary qualifications
  • Understanding of ITIL methodology


Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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