IT Service Desk Engineer

  • 500335
  • West Perth, WA, Australia
  • Information Technology
  • Full Time

As Service Desk Engineer based in Sydney you will be responsible for supporting all employees, contractors, and supply chain partners of APM globally either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to resolution, proactively keeping end users informed of progress.


  • Provide Level 1 & 2 IT support in a large and growing corporate environment and interpret technical information to end users in a way they understand
  • Capture details of users’ issues to ensure they are concisely and accurately recorded in the Service Delivery tool
  • Monitor and report on status of critical systems, escalating to senior team members when required
  • Spearhead security focus, and champion established security policies
  • Work to continually improve organisational systems and processes, including creation and maintenance of Knowledge Base articles
  • Identify and escalate repeat issues and risks to IT management
  • Record all incidents, requests and resolutions in the service delivery tool
  • Ongoing asset management of all client devices

About you
You have a passion for customer service and an ability to engage with people from all levels and backgrounds. You enjoy problem-solving and can interpret technical jargon so that the end-user understands what’s going on. You also have:

  • Relevant tertiary qualification and/or work experience or currently enrolled in IT or customer service-related study
  • Previous experience with the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM)
  • An ability to identify and troubleshoot Mircosoft Windows operating systems, Microsoft office suites, hardware and networking related faults
  • Ability to work both autonomously and as part of a team, with a strong hunger to learn and upskill
  • Willingness to work outside standard business hours and carry an on-call phone as part of a rotation

Be rewarded for your success
Performance is part of our culture as is flexible working and variety. Joining an international human services organisation that has a growth mindset, you will have access to:

  • Laptop
  • Ability to purchase additional leave
  • Salary sacrificing
  • Commitment and support to your individualised personal development

About APM Group
At its core, the APM Group is a leading global human services and health care organisation with a purpose of enabling better lives.

Our network of more than 7,500 people is dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.

With our headquarters in West Perth, where we began operations in 1994, APM operates across 10 countries with services that reach more than a million people every year.

Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.  For more information call, Pooja on 0460 339 417

This is an immediate need. We will be reviewing applications as they come through and progressing successful people through the recruitment process.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.


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