Diverse APM staff


Australia’s most innovative training and education provider

Key Relationship Manager

  • 500999
  • Melbourne, VIC, Australia
  • Full Time

MCI are seeking an energetic and experienced Key Relationship Manager to join our sales team.

  • Are you a proven sales professional that has a strategic mindset and is driven to achieve results?
  • Do you love the challenge of a fast paced, Account Management/Sales environment?
  • Do you have experience in Employment Services?
  • Are you passionate about Learning and Development?

If you answered yes to these questions, we have a great opportunity for you.


About the role

The role is responsible for sales and account management of employment services qualifications and skill sets. This includes, but is not limited to, training, marketing, site visits, enrolment assistance, new program sales and management.

The position plays a key role in the marketing and sales of MCI Achieve courses to APM Employment Services and other Employment Services providers.

Working with both new and established clients, this role is to develop ongoing relationships with key Business Decisions makers (primarily in Employment Services and Support Programs) and to consultatively sell our services and capabilities to them.

The ideal candidate will thrive on supporting existing business and finding and nurturing new business opportunities. The role will involve getting to know clients and understanding their businesses whilst identifying and securing opportunities. You will be experienced and comfortable performing a high level of activities such as meeting with clients face to face, phone and workplace client meetings to explore opportunities and/or discuss their requirements.

Here’s what you’ll be doing:

  • Partnering with leaders and key stakeholders to prioritise knowledge, learning and behaviour changed to deliver referrals to MCI
  • Training of new clients and personnel on MCI courses, approach, systems and anything else that they may need in order to refer enrolments to MCI
  • Engaging in active participation in team and departmental activities to support and drive continuous improvement
  • Ensure effective relationships area maintained with all major stakeholders, internal and external customers
  • Work to continually improve organisational systems and processes to maximise employee efficiency, effectiveness and productivity to deliver quality outcome

What we're looking for:

  • Proven experience in achieving sales targets in either an Account Management, Business Development or Relationship Management role
  • Excellent selling, communication and negotiation skills
  • Demonstrated ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback
  • Knowledge and experience in Employment Services Industry
  • A strong client focus with the ability to build effective, lasting relationships
  • Demonstrated commitment to a customer service culture and delivery of quality service
  • Highly effective networking skills to identify and connect with key decision makers
  • Excellent Knowledge of MS office suite programs
  • A background in the training industry is highly desirable but not mandatory.

Our organisational culture is very supportive and focused on developing individuals to reach their full potential.

Only applications from Australian & New Zealand citizens, permanent residents and those holding valid visas allowing them to work in Australia will be considered.


If this sounds like you:

Click APPLY now and complete your application through our online recruitment platform. Please provide an up-to-date CV tailored to the position requirements and attach current qualifications.

Please note: You may be required to complete a video interview as part of this recruitment process and, if successful, will be required to complete a national criminal police check. 

For more information or if you wish to be considered for this role, please provide a cover letter and resume. Any confidential enquiries can be made by contacting Sam on 0429 358 138.

Indigenous people, people of culturally diverse background, LGBTQIA+ people and people with disability are encouraged to apply.  Employable Me will be able to explore adaptations to the work environment if required.



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