Diverse APM staff


Looking out for people’s wellbeing in the workplace

National Operational Excellence Assistant

  • 502622
  • Melbourne, VIC, Australia
  • Full Time
  • Part Time

APM WorkCare understands that prevention and proactive management of injuries in the workplace is critically important, and we work with employers and their people to minimise the personal and business impact of injuries, illness and disability through prevention, rehabilitation, and training.

The role

In this newly created permanent role, you will be responsible for supporting the National Operational Excellence Manager in driving best practice quality control across the APM WorkCare business. You will use your knowledge and experience within Occupational Rehabilitation to deliver continuous improvements through audit, feedback, training, and support.

You will champion the quality assurance process and influence senior leaders to ensure APM WorkCare delivers strong performance, high levels of customer service and meets service levels agreements.

In this role, you will…

  • Undertake workplace rehabilitation provider self-evaluations for all states and territories
  • Conduct new starter, customer, and state-based audits and provide actionable feedback in-line with APM internal quality metrics
  • Provide expert advice and direction to consultants on high complexity and high-risk claims
  • Support the development and management of induction and competency training programs
  • Ensure KPI requirements and assessment quality are met, and high levels of customer service is maintained

What’s in it for you?

You will have the FLEXIBILITY to work from home or from any APM office location in Australia. Your focus is on delivering strong outcomes for the APM WorkCare team.

Joining a COLLEGIATE and SUPPORTIVE team environment, you will be provided with individualised in-house training and development to support your success in the role.

As part of a team of 2 supporting a larger national team, you will have the opportunity to work with a wide range of stakeholders and jurisdictions.

You will also have access to a laptop, mobile phone, the opportunity to purchase additional leave and salary sacrificing.

What we are looking for:

You are experienced in Occupational Rehabilitation with an interest in Quality Assurance and the development of best practice rehabilitation.

  • Relevant Allied Health Qualifications and Professional Registration AHPRA, ESSA, ASORC
  • Demonstrated experience in Occupational Rehabilitation
  • Auditor trained or willing to be trained in ISO-19011 Auditor and Management Systems
  • Strong administration skills including planning, organising and prioritising
  • High degree of self-motivation and initiative
  • Open to full-time or part-time work options

About APM Group

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services. 

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Ben on 0477 079 973

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