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Health reimagined

National Operational Excellence Lead

  • 505395
  • West Perth, WA, Australia
  • Fixed Term Full-time

National Operational Excellence Lead (maternity contract)

About Acumen


Experts in workplace health, injury management and safety, Acumen (part of the APM Group) has an unrelenting passion to deliver the best quality services, at the highest standards to improve lives. Delivering services across personal injury and occupational health, the team at Acumen focus on recovery and function to get clients back to work and back to life whatever their age, stage or situation. Our personal injury division provides services through federal and state-based Workers Compensations, Motor Accident Schemes and Life Insurance.

Core Responsibilities:

  • Complete quality reviews of reports and case management in line with the NCAF principles and Principles of Practice to ensure best practice is delivered and provide feedback to the team managers where there are gaps in skills and knowledge.
  • Training is either recommended to team managers or completed by the I&BP team.
  • Review of DeHS and iRBS reports and Core SLA health checks to ensure compliance with SLA timeframes and to report to the team and general manager any concerns and recommendations for the team manager to action.
  • Complete quality and compliance checks of supervision reviews by team managers.
  • Assist General managers and Team Managers to develop waiver supervision plans.

 Experience that is needed for the role 

  • Minimum 5 years’ experience in an occupational rehabilitation role
  • Minimum 3 years’ experience in a leadership role either technical or with direct reports
  • Demonstrated experience in solution-focused approach and skills training
  • Demonstrated experience in injury management, case management, employment and / or disability services
  • Strong communication (both verbal and written), and organisational skills
  • Exceptional report writing skills
  • Ability to lead a team in a co-located environment with autonomy
  • Ability to build rapport and understand customer expectations and culture to drive successful outcomes
  • Evidence of being proactive and overcoming barriers to achieve outcomes
  • Current Driver’s Licence

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

Ready to join?
Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Yasmin Snow on 0448292560

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