Diverse APM staff

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Making workplaces safer and more productive

National Service Manager (Insurance)

  • 504876
  • Enfield, SA, Australia
  • Full Time
  • Part Time
  • Management of nominated national Insurance accounts
  • Can be either based in Adelaide or Sydney

At Konekt we have a clear vision of what we want to achieve over the coming years. With the belief that work is good for all, our purpose is to maximise workforce participation and safety. With a mission to be Number 1 in Care, we know that our values of integrity, personal impact, innovation, customer focus and financial sustainability means that we are well on our way to creating real change for Australian workplaces.


The role:

The National Service Manager will be responsible for:

  • Driving the delivery of high-quality care services to a portfolio of Insurance customers through proactive internal and external engagement
  • Strategic planning with a focus on retention and growth
  • Champion the customer through the Konekt business including training, resource development, performance monitoring, and best practice process development
  • Take a structured and effective approach to customer service agreements to ensure we are meeting or exceeding expectations and implement solutions to address any areas for service improvements
  • Continual promotion and development of a customer service focused culture within Konekt
  • Tender and proposal development and input
  • Complaints management
  • Building solid, trusted relationships with team members and customers

 
About you:  

  • Workplace rehabilitation industry appropriate territory qualification
  • Over 5 years’ experience in occupational rehabilitation service delivery
  • Technically strong and knowledgeable re working with Insurance customers and within the Comcare jurisdiction
  • Previous track record of success in service management, training or customer facing roles
  • Ability to critically review national performance and drive improvements across the business to achieve service excellence
  • Experience in managing the delivery of service agreements.
  • Strong influencing, stakeholder management
  • Excellent personal engagement skills and integrity
  • The ability to work autonomously and as an effective member of a wider team
  • Able to work under pressure and meet tight deadlines.

For a confidential discussion on furthering your career with Konekt, please call Simone Wong, Talent Acquisition Business Partner on 0439 841 843 or email your application directly via the 'apply for this job' function.

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