Acumen Health - Workforce Readiness and L&D Coordinator

A fantastic opportunity is on offer for a Learning and Development superstar. This role will suit individuals who thrive working in a team focused environment, have a meticulous eye for detail, impeccable coordination and organization as well as the passion for driving excellent customer service experiences. The role has a big focus on assisting and supporting our Rehabilitation Consultants to get through their applications for security clearance accurately, smoothly and in a timely manner. Day to day tasks and interactions with internal and external parties require high quality professional and friendly communication to champion excellent customer/stakeholder experience. 

Role purpose: 

• Organise and assist ADF employees and subcontractors to apply for Australian Baseline Security Clearance with AGSVA prior to commencing work on a Defence base.
• Ensure all ADF employees and subcontractors are appropriately trained in accordance with the Mandatory Training requirements.
• Ensure tracking of the expiry dates for baseline security for ADF employees and subcontractors.
• Ensure all new ADFHSC employees and subcontractors are appropriately credentialed.
• Coordinate all learning and development activity across the Group
• Support the Graduate Program participants in completing the program and accessing resources
• Record and report on Learning and Development activity

Main duties: 

• Prepare and apply for JHC Sponsorship of Security Clearance.
• Proactively manage actions to attain renewal of baseline security clearance prior to a clearance expiring.
• Assist ADF employees and subcontractors in the notification of overseas travel and change of circumstances with Bupa and AGSVA.
• Manage the completion of mandatory training requirements and keep auditable records of this training to demonstrate compliance.
• Act as point of contact for the business on all matters relating to JHC readiness and mandatory training for ADF employees and subcontractors.
• Manage and respond to queries in the L&D inbox and escalate to IBP team as required
• Maintain Generation Health LMS training and system in conjunction with APM LMS team
• Develop and update training in conjunction with the IBP team and business SMEs through the articulate 360 account
• Identify training gaps or amendments required to existing training in conjunction with the IBP team
• Facilitate the allocation and roll out of new or amended training.

Capabilities and experience:

• Previous experience in a highly diverse administrative role is a must
• Experience working within a similar business or industry is highly desirable
• Excellent communication (both verbal and written), and organisational skills
• Exceptional report writing skills
• Ability to work effectively to meet deadlines and action time critical tasks
• Ability to work effectively within a co-located environment with autonomy
• Ability to build rapport and understand customer expectations and culture to drive successful outcomes
• Evidence of being proactive and overcoming barriers to achieve outcomes

About Acumen

Experts in workplace health, injury management and safety, Acumen (part of the APM Group) has an unrelenting passion to deliver the best quality services, at the highest standards to improve lives. Delivering services across personal injury and occupational health, the team at Acumen focus on recovery and function to get clients back to work and back to life whatever their age, stage or situation. Our personal injury division provides services through federal and state-based Workers Compensations, Motor Accident Schemes and Life Insurance.

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

Please apply to link below and if you have any questions do not hesitate to call Jeannie on 0411 177 993 or email jeannie.chrisostomou@apm.net.au