A growing portfolio of brands around Australia and the world with
skilled and inspiring leaders and a commitment to diversity is
just part of our story. Learn about the businesses in our network
and the teams that make us tick.
One of the strengths of joining the APM Group is the number of brands in our network. It's a pathway to rapid collaboration and learning within your industry, and opportunity like nowhere else to navigate your career whereever you dream for it to go.
There's opportunity to make a difference through a number of types
of work. Explore the different ways you can join us, browse our
latest openings and submit your application.
Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.
Join a team of customer service officers and look forward to a workplace where you can thrive as you providing support to clients who need to access Aged Care/Disability services.
Working as part of this team you’ll:
Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
Collaborate with other team members and departments to deliver optimal solutions
Schedule appointments between the client and our team of assessors; and
Use empathy and communication skills to understand our clients’ needs
Convenient, central location
You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.
National opportunities to move and grow
APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression – be that up the ladder, across Australia, or both!
Your weekends, are yours
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.
What we’re looking for
Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.
To be successful, you should:
Have a passion for delivering an outstanding customer experience
Be able to multitask across different systems including the Microsoft Office suite and CRMs
Be a fast, autonomous worker who can work effectively alone and within a team setting; and
Have a high level of attention to detail and resourcefulness
Apply now and take your first step into a call centre role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.
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We're committed to Equality, Diversity and Inclusivity We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
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An amazing opportunity to SUPPORT our Defence Force personnel who have suffered injury, illness, or trauma, working for the only approved rehabilitation service provider to ADF personnel
Work with a purpose-driven brand that supports children and families to reach their full potential by developing meaningful goals and recommendations for therapy. Full time or Part time.
This is your moment to be part of the future of Aged Care in Australia, providing assessments for older Australians, helping them live better lives as they age.
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