A growing portfolio of brands around Australia and the world with
skilled and inspiring leaders and a commitment to diversity is
just part of our story. Learn about the businesses in our network
and the teams that make us tick.
One of the strengths of joining the APM Group is the number of brands in our network. It's a pathway to rapid collaboration and learning within your industry, and opportunity like nowhere else to navigate your career whereever you dream for it to go.
There's opportunity to make a difference through a number of types
of work. Explore the different ways you can join us, browse our
latest openings and submit your application.
Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.
Join our team of client services officers and look forward to a workplace where you can thrive while supporting people to access the employment support services that APM offers.
Working as part of this team you’ll:
Handle a mix of inbound and outbound calls to confidentially register the client’s details
Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
Use a range of systems to locate and provide accurate information to both internal departments and to clients
Collaborate with other team members and departments to deliver optimal solutions; and
Use empathy and communication skills to be a calm, helpful service to our clients
Convenient, central location
You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.
Your weekends, are yours
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.
What we’re looking for
Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.
To be successful, you should have:
A positive and friendly approach to colleagues and clients
A passion for delivering outstanding customer service
Be a fast, autonomous worker who can work effectively alone and within a team setting; and
Have a high level of attention to detail and resourcefulness
About APM Group
We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.
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APM is excited to be part of the Federal Government Assessment and Referral Initiative for older Australians to access the care they need to remain living independently in their chosen community.
APM is excited to be part of the Federal Government Assessment and Referral Initiative for older Australians to access the care they need to remain living independently in their chosen community.
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