• Play a critical role in driving growth and performance in this Customer Solutions and Performance Manager
• Be part of one of Australia's largest workplace injury prevention provider
• Based in Sydney or Melbourne

Konekt is seeking a strategic leader who will be responsible for supporting Konekt’s vision and strategy, through planning and delivering profitable, high-quality products and services that meet the needs of our customers, both now and in the future; and prioritising and managing business improvement initiatives. This role works closely with operational leaders to ensure critical business projects are delivered on time.

The role:

The Customer Solutions and Performance Manager will be responsible for:

• understanding our customers’ needs to innovate solutions to assist their performance and client support.
• project management to implement the solutions with our customers and evaluation of their impact
• supporting business development across our portfolios including supporting the growth strategies for new business and involvement in tenders and client proposals
• ability to understand our performance for customers and drive improvements is an additional critical component of the role supporting Konekt to be one of the highest performing providers in Australia

 About you:  

• 5+ years’ experience within the organisational health field
• Proven leadership skills
• Highly developed verbal and written communication skills
• Ability to influence and engage cross sectional teams without authority
• Strategic planning and implementation to drive outcomes

• Strong customer engagement skills
• Demonstrated experience in business development
• Demonstrated experience in designing solutions to meet customer needs
• Demonstrated success in defining and launching high quality, profitable products and services
• Demonstrated experience in project management from development through to implementation and evaluation
• Results focused – identifies objective success metrics and shows initiative and flexibility in delivering results
• Knowledge of changing market conditions and trends
• Qualifications or training in project and / or change management desirable
• The ability to work autonomously and as an effective member of a wider team
• Able to work under pressure and meet tight deadlines.

For a confidential discussion on furthering your career with Konekt, please call Simone Wong, Talent Acquisition Business Partner on 0439 841 843 or email your application directly via the 'apply for this job' function.

About Konekt, part of the APM Group

Konekt is one of the largest rehabilitation and workplace health providers in Australia. Each year, we help over 40,000 Australians back into work, recover from injury, and re-engage with their social and community life.

Konekt is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2.1 million people each year. APM helps people to find employment, improve their health and wellbeing, and participate in their community.

When you join Konekt, you get access to opportunities that come with being part of a dynamic and growing global business. Learn more at careers.apm.net.au

Konekt embraces DIVERSITY and places a high priority on the principles of respect, equity, and diversity.  We welcome applications from candidates of diverse backgrounds, Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.