APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 200 staff in the APAC region and over 300 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.

The Role

This position is part of a geographically dispersed team of level 2 and level 3 engineers and will be supporting, maintaining, monitoring and improving APM’s Digital and Technology Infrastructure environment.  This includes technologies such as (not limited too) servers, virtualisation, networking, firewalls, load balancers, communications and collaboration technologies, devices and associated software.  The position is part of a team that is responsible for ensuring that this capability meets the required performance, uptime and availability required from our business community, whilst adhering to security requirements that are relevant to the environment. This is 12-Month Full time fixed term position.

In this role you will:

• Accountable for the management and maintenance of (not limited too) servers, virtualisation, networking, firewalls, load balancers, communications and collaboration technologies, devices and associated software.
• Troubleshoot and resolve IT Infrastructure and network related problems and incidents.
• Assist appropriately in security related incidents.
• Monitor infrastructure resources and manage alerts and notifications to ensure that systems are running smoothly and efficiently. 
• Manage backups and disaster recovery solutions for infrastructure and services.
• Use your extensive experience and knowledge to identify opportunities to continually improve the APM environment, with a “Best Practice” approach.
• Participate in a Service Delivery 24*7*365 on-call support model on a rotational basis.

Skills you’ll bring.

• At least five years’ experience working within technical teams (network operations, system administration, security operations, and facility management), highly beneficial would be experience within an enterprise scale, geographically disperse environment / cloud-based organisation involving working with vendors and inhouse D&T services, including (service level agreements and terms and conditions) to meet strategic and business needs utilising matrix and leveraged technical and delivery teams.
• Strong technical knowledge (not limited too) Active Directory, SCCM, Azure, Hyper-V, O365 Suite, PowerShell, SQL).
• Bachelor’s degree in computer science, Information Technology, or a related field and / or Microsoft certification (Azure, MCSE, MCSA certification.
• Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner and / or extensive knowledge of ITIL best practices.
• Excellent communication skills including the ability to avoid technical jargon and strong interpersonal skills with a customer focus.
• Strong influencing and negotiation skills at an operational level.
• Strong relationship building skills.
• Strong analytical and problem-solving skills
• High degree of self-motivation.

What's in it for you?

Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth, and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.

You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.

Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.

You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.

About APM Group

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

Applications for this role will close on Sunday 15th December 2024 at 11.55pm.