APM is a fast-growing International Human Services provider with over 30 years in the industry. The APM Digital and Technology (D&T) team consists of over 200 staff in the APAC region and over 300 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives.

The Role

The Modern Workplace Engineer based in either West Perth or Melbourne and reporting to the Head of Digital Operations, plays a pivotal role in providing technical expertise and support to ensure the efficient operation of APM Group's end user environments. The role is responsible for resolving technical incidents, managing tasks, and maintaining a high level of end-user satisfaction.

In this role you will:

• Manage, coordinate, and prioritise tasks to resolve technical incidents promptly.
• Act as an escalation point from the service desk, performing complex troubleshooting and fulfilling requests requiring in-depth attention.
• Support software, application and firmware compliance, deployments and upgrades
• Develop and implement new and improved processes in support of the EUC Environment
• Ensure all Incidents, Problems, Service and Change Requests are accurately captured in the APM Ticketing System and kept up to date with frequent updates
• Collaborate with infrastructure, capacity managers, and availability managers to diagnose and resolve technical issues.
• Create, update and validate Knowledge Articles, maintain design and operational support documentation as required.
• Escalate repeat issues to the Modern Workplace Lead, incident/problem manager, and software developers as needed.

 Skills you’ll bring

• Minimum of 3 years of experience in a Modern Workplace specialist role
• Experience in desktop EUC environments using leading methodologies and processes.
• Extensive experience with Microsoft Intune, Autopilot, MECM, and modern workplace tools.
• Proficiency in Windows 10 & 11, Microsoft Office 365, Azure AD, and related technologies.
• Certification in relevant Microsoft and ITIL certifications (e.g., AZ-104, MD-102, MS-700, ITIL v4 Foundations).
• Ability to engage and respond to multiple stakeholders including users, senior management, IT teams, project teams, vendors
• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Ability to work autonomously with excellent time management

What's in it for you?

• Experience supporting a multinational infrastructure – AUS, NZ and Singapore
• Opportunities for professional and career development
• Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave and a company mobile

About APM Group

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Shane on 0499 047 301.