About the Role

As a Senior Customer Service Officer, you will pride yourself on providing a high level of phone-based customer service and support to our My Aged Care clients living in the Community. Your main focus will be conducting thorough reviews with clients to assess their current circumstances, identify any unmet needs and guide them through appropriate referral pathways to best support their My Aged Care journey.

As a part of a collaborative team, you will manage intake and triage incoming referrals, handle both - inbound and outbound calls, liaise effectively with clients and carers, aged care service providers and My Aged Care directly.

About you

• You have a genuine desire to enable the lives of Older Australians
• Your passion lies in delivering an exceptional customer service experience
• You have excellent written and verbal communication skills
• You thrive in a fast-paced, phone-based environment
• You demonstrate proficient computer skills and feel comfortable navigating various IT platforms.
• Preferably hold a Certificate III in Aged Care or Community Services or other health related discipline.

Be rewarded for your success with:

• Flexibility to work from home, any APM office or a mix of both offering work/life balance in an organisation with a clear mission and values.
• Grow your career in Human Services, across multiple global brands and geographies with extensive learning opportunities and networking programs.
• A range of benefits including discounts with major retailers, novated car leasing and corporate health insurance rates.
• Work for a large ASX listed organisation which is focused on delivering positive outcomes to all Australians.

About APM Group

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.