The Service Design and Improvement Coordinator enhances service quality, efficiency, and effectiveness through service design, process re-engineering, and user-centred design. This role involves analysing user needs, identifying improvement opportunities, and implementing strategies to optimise service delivery. You will collaborate with cross-functional teams to enhance the customer experience and drive organisational success. This role is WA Based and is a fixed-term contract until the end of June with possibility of extension.

Capabilities and Experience:

• 2+ years of leadership in NDIA, LAC, or a relevant sector.
• Experience in service design, process improvement, or related fields.
• Proven change management and organisational change implementation.
• Strong analytical skills for data-driven decision-making.
• Proficiency in design thinking methodologies and tools.
• Skilled in delivering training and group presentations.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Project management experience, including task prioritisation and timeline management.
• Knowledge of software and tools for data analysis, process mapping, and project management.
• Commitment to continuous learning and professional development.
• Customer Call Centre and Service Delivery experience desirable.

What APM Can Offer You:

Additional Leave: Purchase extra leave.

Flexible Working Arrangements: Various flexible options.

Health and Fitness Discounts: Discounted gym memberships and health insurance.

Novated Car Leasing: Access to car leasing options.

Personal Development: Support for your personal development.

Retail Discounts: Discounts at numerous retail outlets.

Ready to Join? Click APPLY now to submit your resume and cover letter (2-page maximum) outlining your suitability for the role.

Application close: 31/01/2025

About APM Group

We’re a diverse team of over 15,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services. 

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including Indigenous peoples, the LGBTQI+ community and people with a disability.