APM recognised for excellence in customer service

Our people are united by our purpose and passion, which is to do what we can every single day to enable better lives.

In every interaction, our clients always come first and often their first port of call at APM is our Customer Service Centre – a team of over 120 based in Western Australia, South Australia and Victoria, supporting the broader APM team by arranging appointments, organising assessments, and managing a range of important client-focused processes across our businesses and brands.

Our Customer Service Centre is focused on delivering a quality experience for our clients, helping them to feel confident in the services we provide, as well as supported in their connection with APM.

Honoured to be recognised for our efforts

APM is thrilled to have to have been recognised for our efforts to go above and beyond in delivering high quality customer service by Auscontact, the Australian Contact Centre Association, in its 2023 state-based awards that celebrate the important contributions made by customer service teams.

Please join us in congratulating….

Western Australia
Best Provider of Exceptional Customer Service 
Centre Manager of the Year Finalist – Peter Fear, Customer Service Centre Operations Leader
Team Leader of the Year Winner - Kirsty Eatts, Client Services Team Leader, Assure

South Australia
Rising Star (under 12 months in a contact centre) - Chloe Hatswell, Client Services Coordinator, Konekt
Centre Manager of the Year Finalist - Brent Hawker, Customer Service Centre Operations Manager, Konekt
Customer Experience Champion of the Year Finalist - Daniel Wasilewski, Senior Client Services Officer, Konekt

What sets APM apart?

These awards reflect our strong culture of customer focus – an important part of the I CREATE values that guide everything we do at APM.

Our entire Customer Service Team played a role in these achievements and lead the way with their dedication and passion to creating a positive experience for our clients and customers, that is felt throughout the APM Group.  

We offer a range of roles including Client Service Officers, Customer Service Operators and Client Service Coordinators, and our supportive leaders work with our team to understand career goals and aspirations.

As a diverse and growing business, we can enable opportunities for our people wanting to explore a career within the broader APM Group, and offer all the benefits and rewards of a corporate career, while working to enable better lives.

Thinking about joining our team?

If you've never worked in health or human services, or has previous call centre experience, it won’t stop you having a fulfilling career with us. You can explore current openings here and find yourself working with our very supportive team!

Here’s part of our Canningvale Customer Service team virtually cheering on their colleague playing in a Hockeyroo’s Olympic qualifying event in New Zealand!