Driven by a desire to provide excellent customer service, Brandon Nguyen’s career has reached new heights at APM
Brandon Nguyen joined APM five years ago, fulfilling a longing to work for a company that aligned with his values of caring for others and providing excellent service to those in need.
A passionate and driven employee, Brandon has enjoyed a varied career at APM, making the most of being part of a growing company.
“Opportunities for career progression come up almost daily at APM given the growth and diversity of our business. If you work hard, deliver, and achieve your targets – opportunities will come your way!”
Getting to know APM
Brandon worked alongside APM in a previous role launching the Federal Government’s Aged Care Gateway Portal, bringing together information that Australians need when entering the aged care system.
APM’s Communities and Assessment Services Team was a part of the Gateway, undertaking assessments and referrals for older Australians to either remain living
at home with the necessary supports, or to access funding when moving into an aged care residence.
An upwards trajectory – for Brandon, and APM!
Brandon’s first APM role was Team Leader in the Assessment Services’ Service Centre, which supported assessors with bookings and managing the referral process. He was promoted to Client Services Manager and grew the Service Centre from a team of 12 to 40.
Taking a good idea, and running with it
Sensing an opportunity to expand APM’s service delivery capabilities, Brandon was appointed Operations Manager and tasked with building a group-wide Service Centre with a footprint across Australia and New Zealand.
With support from across APM, he worked put structures and processes in place for an expanded team of 120 to become the ‘face’ of APM for customers and clients across the employment services, vocational rehabilitation and aged care sectors.
Passion for taking on a challenge
Given his tenacity and passion for customer service, Brandon was asked to lead the Customer Service Framework supporting APM’s work towards the Australian Aged Care reforms.
This included developing a market leading web-based ‘app’ to set APM apart in its coordination of the aged care referral process and giving users greater oversight of their assessments and related services.
Brandon has also broadened his experience across APM and shared his expertise on a secondment to MyIntegra, a recent APM acquisition that manages, and coordinates NDIS plans and supports, helping them to improve efficiencies and streamline processes to ensure the best possible experience for NDIS participants.
APM’s personal approach to leadership
Brandon has many personal attributes and a caring nature that have driven a successful career, alongside his commitment to deliver on APM’s promise to enable better lives.
He credits his career path to his leaders at APM, who have made him feel comfortable raising ideas and helping to deliver on them.
“I’ve always felt surrounded by great mentors at APM and leaders that value input and suggestions. There’s a down-to-earth personal approach to leadership here at APM.
We're all driven to enable better lives and creating positive experiences and interactions with clients that really can make a difference to their lives.”
If you have a passion for delivering excellent customer service, explore the open roles at APM - we’d love to have you on our team.
