Do you want to be notified every time a job like this gets added? Click the CTA below!
Great news! We will let you know when a new job like this has been added!
Client Services Manager
About the Role
Are you a strategic leader with a passion for delivering exceptional customer experiences? Assure is seeking a dynamic Client Services Manager to lead our Client Services Centre. In this pivotal role, you’ll drive operational excellence, lead high-performing teams, and implement innovative strategies to enhance client satisfaction across multiple contact channels.
Key Responsibilities
- Lead and develop Client Services Team Leaders and Officers to deliver first-contact resolution and outstanding client experiences.
- Oversee daily operations including real-time management, planning, and resource allocation.
- Identify and implement business improvement opportunities to enhance service delivery.
- Manage performance through data analysis, reporting, and quality assurance.
- Drive employee engagement, culture, and professional development initiatives.
- Ensure compliance with WHS, quality, and contractual standards.
- Collaborate with internal stakeholders to implement process improvements and change management strategies.
What You’ll Bring
- 5+ years of managerial experience, ideally in a contact centre or customer service environment.
- Proven leadership skills with the ability to coach, motivate, and inspire teams.
- Strong analytical, communication, and stakeholder management skills.
- Experience in budgeting, performance reporting, and operational planning.
- A clinical background (e.g. Mental Health Nurse) is highly regarded.
- A passion for continuous improvement and delivering high-quality client outcomes.
Why Join Us?
At Assure, we’re committed to making a positive impact on people’s lives. As part of the APM Group, you’ll be supported by a values-driven culture, opportunities for professional growth, and a collaborative leadership team that empowers you to succeed.
Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support.
We're committed to Equality, Diversity and Inclusivity.
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
Join us as we continue to enable better lives!
Similar jobs
Salary
Location
Canberra, ACT
Brand
Assure
Location
Canberra
Function
EAP Clinician
Job Type
Part Time
Description
About the roleWant to make a difference in the lives of others? Assure is one of Australia’s leading providers of EAP, leader support, critical incident ,and workplace interventions and we’ve been del
Reference
f870f81b-bbf3-48e9-8920-b85413f59c2d
Expiry Date
01/01/0001

Author
Carlie Green-Medina
Author
Carlie Green-MedinaSalary
Location
West Perth, WA
Brand
Assure
Location
West Perth
Function
EAP Clinician
Job Type
Full Time
Description
Ready to lead with purpose and inspire positive change?At Assure, we’re not just one of Australia’s leading EAP and mental wellbeing providers—we’re a passionate, purpose-driven team that’s been helpi
Reference
db9a8be6-0617-4ebd-85ca-be9b6b21e33d
Expiry Date
01/01/0001

Author
Carlie Green-Medina
Author
Carlie Green-MedinaSalary
Location
West Perth, WA
Brand
Assure
Location
West Perth
Function
EAP Clinician
Job Type
Full Time
Description
We are looking for an engaging, collaborative and driven Workplace Advisory Specialist to provide a range of workplace initiatives including management of high level complex intake, triage and clinic
Reference
d6806137-a78f-48c7-b386-bfd1db412bc1
Expiry Date
01/01/0001

Author
Carlie Green-Medina
Author
Carlie Green-MedinaOur posts

Teaser
LIfe at APMContent Type
BlogPublish date
05/16/2025
Summary
Meet Elliott Hill! Now a Privacy Support Officer in our Corporate team, Elliott has enjoyed the opportunity to build his career and experience a range of areas within APM. He's passionate about our wo

by
Bryan Furtado
.png)
Teaser
LIfe at APMContent Type
BlogPublish date
05/13/2025
Summary
Areej Alam has enjoyed a diverse and rewarding career since joining APM, being enabled to develop her transferrable skills and experience while adapting and growing within the business. We recently

by
Bryan Furtado
.png)
Teaser
LIfe at APMContent Type
BlogPublish date
05/12/2025
Summary
Grow your way at APM MZ Ndlovu recently moved from Western Australia to the US with the APM Group, making the most of the global opportunities that being part of APM can offer. As US Group Financial R

by
Bryan Furtado