In Work Support Consultant

Who Are We: 

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.   

About the Role…   

As an In Work Support Consultant, your role will be to monitor and provide post placement support to participants in employment. Identify barriers to ongoing employment and provide a solution focused approach to assist the participant in maintaining employment.  

Location: Preference to be based at Mandurah WA. 

Role Coverage: North Metro, WA

Key Responsibilities:  

• Providing consistent and proactive support to employed participants through regular telephone and/or face-to-face contact.  

• Monitoring their progress, addressing any challenges they may encounter in the workplace, and offering guidance to help them maintain long-term employment. 

• Preparing and submitting claim evidence and documentation in a timely and accurate manner, in accordance with contractual and organisational requirements.  

• Identifying and recommending additional or alternative training, resources, or support services based on the individual needs and circumstances of each participant.  

• Effectively managing a caseload, ensuring all activities are conducted in line with contractual obligations, internal policies, and quality standards. 

• Maintaining accurate records, meeting performance targets, and contributing to continuous improvement initiatives. 

What we need from you: 

• Excellent written and verbal communication skills, with the ability to engage effectively across diverse audiences. 

• Strong interpersonal skills, with a proven ability to build and maintain positive working relationships with key stakeholders. 

• Self-motivated, with the ability to work autonomously as well as collaboratively within a team environment. 

• Exceptional time management and organisational skills, with the capacity to prioritise tasks in a high-performance, target-driven setting. 

• High-level administrative skills, including accurate data entry and meticulous attention to detail. 

• Intermediate computer proficiency, particularly in Microsoft Office applications such as Outlook, Excel, and Word. 

• Demonstrated experience in Employment Services or clearly transferable skills relevant to the sector. 

• Ability to work unsupervised in dynamic and sometimes challenging environments. 

• Strong engagement and relationship-building capabilities, essential for fostering client and stakeholder trust. 

• Proven ability to thrive in performance-focused environments, meeting or exceeding KPIs and service expectations. 

• Sound knowledge of employment contracts, with confirmation of successful probation completion with APM. 

Why You’ll Love It 

This isn’t your average desk job. We are all about breaking barriers, creating opportunities and helping people with disability thrive by securing and supporting them into employment.  

• Competitive salary plus performance-based incentives that reward your success. 

• Ongoing training and career development – we are committed to your growth. 

• Supportive and inclusive team environment where your contributions make a difference every day. 

• Celebrating milestones – we love to recognise and rewards hard work with fun events. 

• EAP | Employee Wellbeing Program. 

• Paid Cultural and Ceremonial Leave. 

• Purchased Annual Leave. 

• Paid Parental Leave. 

• Funded Certificate IV in Community Services or Mental Health Peer Support (eligibility criteria applies). 

• Service recognitions. 

• APM Family Hub. 

• Maxxia | Vehicle salary packaging. 

To be considered, you will have...  

• Eligibility to work in Australia  

• A current driver’s licence and a comprehensively insured vehicle  

• A MyID (Standard level)  

• Willing to complete a National Police Check  

• Able to pass a Working with Children Check  

• Available to work Full-Time Monday to Friday 8:30am - 5:00pm  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with disability.  

Ready to change the game? If you are looking for a role where no two days are the same, where you get to inspire, motivate and create a lasting impact, we want to hear from you! Let’s work together to break down barriers, shatter expectations and build a more inclusive world- one individual at a time. 

Join us as we continue to #enable better lives!