APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 200 staff in the APAC region and over 300 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.
The Role
This position is part of a geographically dispersed IT Team and will be supporting IT activities associated with the management and integration of acquired businesses into the APM group of companies. Which includes, discovery, analysis and monitoring of systems, migration planning and execution, troubleshooting. Relevant technologies include (not limited to); cloud, devices and associated software, operational systems and software, servers, virtualisation, networking, communications, peripheral devices, email, user accounts, M365 and O365 components. The role may also include project work as required. This role can be based across our Tech Hubs in Sydney, Melbourne, Geelong, Perth or Brisbane.
In this role you will:
- Troubleshoot and resolve / coordinate the resolution of relevant Infrastructure and network related problems and incidents.
- Assist appropriately in security related incidents and projects as directed.
- Ensure relevant Incidents, Problems, Service and Change Requests are accurately captured and documented within APM Tool (ServiceNow) and kept current.
- Accountable for the maintenance of (not limited to): Azure components, servers and selected services, networking, communications and collaboration technologies, devices and associated software, technical strategies, playbooks and processes.
- Within the context of corporate Acquisitions and Integrations, assist to conduct research/evaluations on emerging technologies, products, services, protocols and standards, and make recommendations that will increase cost effectiveness, scalability, reusability, performance and flexibility.
Skills you’ll bring.
- At least five years’ experience working within technical teams - highly beneficial would be experience within an enterprise scale, geographically disperse environment / cloud-based organisation involving working with vendors and inhouse D&T services.
- Bachelor’s degree in computer science, Information Technology, or a related field and / or Microsoft certification (Azure, MCSE, MCSA certification).
- Strong technical knowledge (not limited to) Azure cloud administration, PowerShell, Exchange, SharePoint, Active Directory, O365 Suite.
- Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner and / or extensive knowledge of ITIL best practices.
- Excellent communication skills including the ability to avoid technical jargon and strong interpersonal skills with a customer focus.
- Advanced system development / design / coding skills in one or more languages such as PowerShell, JavaScript, Python, etc.
- Experience of system and/or data migration projects would be highly regarded, as would knowledge of implementing, configuring, and using Lansweeper.
- Compliance Requirement: Must be an Australian Citizen or a Permanent Resident
What's in it for you?
Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth, and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.
You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.
Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.
You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.
About APM Group
We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
Ready to Join?
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