JUMP TO CONTENT

Location

West Perth, WA

  1. Full Time
  2. APM Group

Reference

REF22U

Do you want to be notified every time a job like this gets added? Click the CTA below!

Great news! We will let you know when a new job like this has been added!

IT Senior Support Engineer

This vacancy has now expired. Please see similar roles below...

The IT Senior Support Engineer will provide dedicated digital support to leaders, both in person and remotely. This role involves delivering Level 1 and Level 2 technical assistance, including the resolution of complex IT issues. The engineer will play a key role in empowering team members and contributing to the success of our community-driven organization, aligned with our global mission—to enable better lives.

In this role you will:

  • Deliver exceptional IT support to APM staff, with a primary focus on leaders and their support teams, ensuring a consistently high level of satisfaction.
  • Diagnose and resolve technical issues across a range of equipment, including laptops, mobile devices, peripherals, A/V meeting room systems, enterprise and in-house applications, and multifunction printers.
  • Take full ownership of incidents, service requests, problems, and change management processes related to leaders and their teams, ensuring timely and effective resolution.
  • Deliver high-quality technical solutions that align with industry best practices and support APM’s Digital and Technology standards and strategic objectives.

Skills you’ll bring:

  • Possess a minimum of five years’ experience within a mature, complex, and geographically dispersed organization. Experience supporting leaders and their support teams is highly advantageous, particularly when combined with a solid understanding of Service Management principles.
  • Demonstrate a high level of adaptability by remaining resourceful and responding with urgency and professionalism in all situations.
  • Bring a strong passion for customer service, with the ability to connect effectively with individuals at all levels and from diverse backgrounds. You enjoy solving problems and can translate technical language into clear, accessible explanations for leaders and support teams.
  • Hold a relevant tertiary qualification and/or possess equivalent professional experience.
  • Capable of clearly communicating technical concepts, procedures, and policies in a non-technical manner tailored to the audience.
  • Possess expert-level proficiency in the Microsoft enterprise ecosystem, including Windows 10, Azure, Microsoft 365, and Intune Unified Endpoint Management (UEM).
  • Proven experience supporting virtual and hybrid meetings (e.g., Microsoft Teams, WebEx), desktop systems (Windows OS, Microsoft Office 365 suite), and iOS platforms (iPad and iPhone).
  • Exhibit exceptional written and verbal communication skills, with confidence in engaging and supporting leaders.

What's in it for you?

  • Experience supporting a multinational infrastructure – AUS, NZ and Singapore
  • Opportunities for professional and career development
  • Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave and a company mobile.

About APM Group

We’re a diverse team of over 15,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

Join us as we continue to enable better lives!

latest-jobs

Similar jobs

IT Service Lead

Salary

Location

Melbourne, VIC

Brand

APM Group

Location

Melbourne

Function

Information Technology

Job Type

Full Time

Description

The IT Services Lead is responsible for managing and overseeing the delivery of IT services within APM. This role involves leading technical teams, managing IT service delivery processes, and fosterin

Reference

9cc77d8f-2762-4907-8982-1cc7cc1937f7

Expiry Date

01/01/0001

Carlie Green-Medina Read more
IT Service Lead

Salary

Location

Sydney, NSW

Brand

APM Group

Location

Sydney

Function

Information Technology

Job Type

Full Time

Description

The IT Services Lead is responsible for managing and overseeing the delivery of IT services within APM. This role involves leading technical teams, managing IT service delivery processes, and fosterin

Reference

f8e5326c-be6f-4d89-95a2-7bb402626196

Expiry Date

01/01/0001

Carlie Green-Medina Read more
Senior Cyber Security Architect

Salary

Location

Sydney, NSW

Brand

APM Group

Location

Sydney

Function

Information Technology

Job Type

Full Time

Description

APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 200 staff in the APAC region and over 300 globally assisting APM group

Reference

b8c5e700-0a98-45b4-a35f-cdd6e835fb3a

Expiry Date

01/01/0001

Carlie Green-Medina Read more
View all roles
latest-posts

Our posts

All roles at APM create meaningful impact

Teaser

LIfe at APM

Content Type

Blog

Publish date

05/16/2025

Summary

Meet Elliott Hill! Now a Privacy Support Officer in our Corporate team, Elliott has enjoyed the opportunity to build his career and experience a range of areas within APM. He's passionate about our wo

Teaser

Meet Elliott Hill! Now a Privacy Support Officer in our Corporate team, Elliott has enjoyed the opportunity to build his career and experience a range of areas within APM.

Read more

by

Bryan Furtado

by

Bryan Furtado

A rewarding career on a pathway to personal growth

Teaser

LIfe at APM

Content Type

Blog

Publish date

05/13/2025

Summary

Areej Alam has enjoyed a diverse and rewarding career since joining APM, being enabled to develop her transferrable skills and experience while adapting and growing within the business.  We recently

Teaser

Developing a stronger sense of purpose at APM

Read more

by

Bryan Furtado

by

Bryan Furtado

A global opportunity to create meaningful impact

Teaser

LIfe at APM

Content Type

Blog

Publish date

05/12/2025

Summary

Grow your way at APM MZ Ndlovu recently moved from Western Australia to the US with the APM Group, making the most of the global opportunities that being part of APM can offer. As US Group Financial R

Teaser

MZ Ndlovu recently moved from Western Australia to the US with the APM Group,

Read more

by

Bryan Furtado

by

Bryan Furtado

View all posts