About the Role…
As a Workforce Australia Employment Consultant (PPS) , your role will be to monitor and provide post placement support to participants in employment, identify barriers to ongoing employment and provide a solution focused approach to assist the participant in maintaining employment.
Role coverage: Capital (based in either Greenway or Canberra office)
Key Responsibilities:
- Providing consistent and proactive support to employed participants through regular telephone and/or face-to-face contact.
- Monitoring their progress, addressing any challenges they may encounter in the workplace, and offering guidance to help them maintain long-term employment.
- Preparing and submitting claim evidence and documentation in a timely and accurate manner, in accordance with contractual and organisational requirements.
- Identifying and recommending additional or alternative training, resources, or support services based on the individual needs and circumstances of each participant.
- Effectively managing a PPS caseload, ensuring all activities are conducted in line with contractual obligations, internal policies, and quality standards.
- Maintaining accurate records, meeting performance targets, and contributing to continuous improvement initiatives.
Am I suited to being a Employment Consultant (PPS) with APM’s Employment Services?
What we need from you:
- Strong written and verbal communication skills, with the ability to engage a wide range of stakeholders
- Proven relationship‑building skills and a professional, empathetic approach
- The ability to work autonomously while contributing to a high‑performing team
- Excellent time management and organisational skills in a fast‑paced, target‑driven environment
- High‑level administrative capability with strong attention to detail and accurate data entry
- Confident computer skills, including Outlook, Excel, and Word
- Experience in Employment Services or clearly transferable skills
- Ability to work independently in dynamic and sometimes challenging environments
- A track record of achieving KPIs and service delivery expectations
To be considered, you will have...
- Eligibility to work in Australia
- A current driver’s licence and a comprehensively insured vehicle
- A MyGovID (Standard level)
- Willing to complete a National Police Check
- Able to pass a Working with Children Check
- Available to work Full-Time Monday to Friday 8:30am - 5:00pm
The work you do is Momentous! Enjoy our employee benefits…
- EAP | Employee Wellbeing Program
- Purchased Annual Leave
- Paid Parental Leave
- Service recognitions
- APM Family Hub
- Maxxia | Vehicle salary packaging
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
Join us as we continue to #enable better lives!
