When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.
What you’ll do at our Strathpine clinic:
Client Administration & Care Coordination
- Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
- Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
- Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
- Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
- Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans
Operational Oversight & Systems Management
- Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
- Oversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
- Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
- Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data
Compliance, Reporting & Quality Assurance
- Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
- Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
- Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately
Workplace Health, Safety & Organisational Responsibilities
- Comply with and promote work health and safety, child safe environments, cultural competence, and emergency procedures
- Actively participate in risk identification, assessment, and prevention activities
- Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly
What you’ll bring:
- Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
- Ability to collaborate and communicate effectively with our leadership team, therapists and clients
- Excellent in-person, telephone, email and PMS-based communication skills
Qualifications / Compliance:
- NDIS Workers Screening Check
- Current Drivers’ Licence and vehicle
- Current Working with Children Check or Working with Vulnerable People Registration (state specific)
- National Police Check
- Accredited First Aid & CPR Certificate
What you’ll get:
Flexibility and Wellbeing
- Flexible hours and compressed work options
- Up to 12 weeks annual leave.
- Up to 16 weeks paid primary carer leave
- Wellbeing support program for you and your family
Reward and support
- Competitive salary
- Registration and professional membership contribution
- Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
- National and global career pathways through the APM Group
Who we are:
We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.
