Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time.
Working as part of this team you will
• Respond and proactively manage general queries from customers and assist appropriately to deliver the best possible customer experience.
• Listen to the client, understand their enquiry.
• Collaborate with other team members and departments to deliver optimal solutions.
• Confidentially capture/ update information into our systems
• Use a range of systems to locate and provide accurate information to both internal departments and to clients
Your weekends, are yours
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.
To be successful, you should
• Have a passion for delivering an outstanding customer experience
• Be able to multitask across different systems including the Microsoft Office suite and CRMs
• Be a fast, autonomous worker who can work effectively alone and within a team setting; and
• Have a high level of attention to detail and resourcefulness
Ready to Join? Click APPLY to send through your application
APM is a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
