Client Services Officer

Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time.

At Assure, we pride ourselves on delivering exceptional customer service and support. We are looking for a dynamic Client Services Officer to join our team and help us continue to exceed our customers' expectations.

You will play a pivotal part between linking our customers with our Assure EAP services. Due to the nature of these calls, it is crucial that you can think quick on your feet and use your skill and knowledge to ensure calls are handled with empathy and quality assurance to ensure best practice outcomes.

Using your outstanding customer service skills will ensure that performance targets are being met whist being able to proactively manage customers and assist appropriately to deliver the best possible customer experience.

You are natural at being able to:

• Listen to the client and understand their enquiry.

• Collaborate with other team members and departments to deliver optimal solutions.

• Confidentially capture/ update information into our systems

• Use a range of systems to locate and provide accurate information to both internal departments and to clients

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 4pm. We can work with you to plan hours that suit your needs!

To be successful, you should:

• Have a passion for delivering outstanding customer experience. This might come from a previous call centre role or perhaps you have worked in retail in a customer facing role

• Be able to multitask across different systems including the Microsoft Office suite and CRMs

• Be a fast, autonomous worker who can work effectively alone and within a team setting; and

• Have a high level of attention to detail and resourcefulness

Candidates with no experience are also encouraged to apply.  If you feel as though you have a great attitude, and willingness to learn together with a great work ethic we want to hear from you! We will help you develop in the role and truly make it your own.

As we form part of the APM group of companies, your career opportunities will take you are far as you wish!

Click APPLY to send through your application.  Applications will be assessed as they are received so don't hesitate in applying.  If you would like to discuss the role before applying, you can call Belinda on 0429 086 514

Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

When you join APM, there’s an opportunity to grow your career, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.