Client Services Officer

Why join APM? 

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.  

About the Role…  

Step into a customer service role that breaks the mould. At our Customer Service Centre, success isn’t measured by call volumes or average handling times. Instead, we prioritise delivering meaningful, high-quality experiences for participants in the Workforce Australia program.

As a Client Services Officer, you will be the first point of contact for our participants—welcoming them to the program, booking appointments, and addressing enquiries and concerns with empathy and professionalism.

You’ll be part of a supportive and inclusive team culture that values personal growth and development. Based in our Latrobe Street office, you’ll work alongside passionate colleagues who are committed to making a difference in people’s lives. We also offer access to a range of mental health and wellbeing services to support you in your role.

Location: Melbourne, VIC

Working as part of this team you’ll:

• Provide timely and proactive responses to general inquiries from customers, clients, and APM team members, ensuring a high standard of service.
• Effectively liaise with both internal and external stakeholders to support seamless communication and collaboration.
• Maintain consistent and professional communication across multiple channels, including email, phone, and chat.
• Demonstrate strong attention to detail, initiative, and resourcefulness in handling a variety of administrative tasks.
• Apply empathy and excellent communication skills to offer calm, supportive assistance to individuals during challenging times.
• Enjoy a healthy work-life balance with a full-time schedule from Monday to Friday, between 8:00 AM and 6:00 PM—weekends are yours to recharge.

To be considered, you will have... 

• Proven experience in retail, sales, hospitality, or administrative roles (call centre experience not required)
• Strong commitment to delivering exceptional customer service with a creative and solution-focused approach
• High level of attention to detail and proficient in computer systems and software
• Skilled in performing a wide range of administrative tasks efficiently and accurately
• Capable of thriving in fast-paced environments with excellent time management and organizational skills
• Eligibility to work in Australia 
• A MyGovID (Standard level) 
• Willing to complete a National Police Check 
• Able to pass a Working with Children Check 

The work you do is Momentous! Enjoy our employee benefits… 

• EAP | Employee Wellbeing Program 
• Purchased Annual Leave 
• Paid Parental Leave 
• Service recognitions  
• APM Family Hub 
• Maxxia | Vehicle salary packaging 
• Flexible and hybrid work options available

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.   

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability. 

Join us as we continue to #enable better lives!