Customer Support Officer

We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.

At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities. 

We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments and/or other community services providers.

The role:

• Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contact
• Co-ordinate: Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office.
• Inbound calls: Assist participants with their enquiries that relate to their meetings.
• Administration: Perform general administration tasks i.e. creating and sending client correspondence.

The must have’s

• Experience working in a fast-paced call centre environment.
• Computer literacy.
• Fast learner who wants to succeed and learn some more!
• Excellent written and verbal communication skills.
• A friendly approach!  Your smile shines through the phone line!
• Empathetic yet able to stick to the script. There is no sugar coating that KPI’s do exist!
• A willingness to learn and embrace the core values of APM.

Be rewarded for your success with:

• Fast paced, diverse opportunity where no two days are the same in supportive team first environment.
• Grow your career across multiple global brands and geographies with extensive learning opportunities and networking programs.
• Have a lasting impact on APM, its services and its people as well as on the lives of others who rely on our critical services.
• A range of benefits including discounts major retailers, novated car leasing and corporate health insurance rates.

Excited by this opportunity?

Please apply via the apply now button and proceed to our external portal to continue the application process.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.