.Join a new, purpose-driven mental health program making a real difference
We’re looking for experienced and compassionate Mental Health Triage Call Handlers to be part of an exciting new program delivering critical frontline support.
In this role, you’ll be the first point of contact for individuals seeking help providing timely, high-quality mental health triage and risk assessment, and guiding people to the right care pathways, including referrals across NSW mental health services.
You’ll bring a trauma-informed, person-centred approach, supporting people in moments that matter most. Your work will directly influence safe, effective outcomes and help shape positive experiences across the mental health system.
Flexible opportunities available
We offer both part-time (minimum 22.5 hours per week) and full-time (37.5 hours per week) roles, with a range of day, evening and weekend shifts to suit your availability.
Why join us:
- Be part of a new program with genuine impact from day one
- Comprehensive onboarding and ongoing support from our experienced Senior Clinicians
- Work alongside a passionate, values-driven team who care deeply about what they do
- Access a wide range of professional development opportunities, including workshops, seminars and MCI training programs
What we need from you:
- Minimum 3 years full time equivalent experience in an acute mental health setting and /or high acuity mental health setting
- Tertiary qualifications in Psychology, Mental Health Social Work, Mental Health Nursing or Occupational Therapy
- Current professional registration with the relevant governing body, AHPRA for registered health practitioners, AASW membership with Accredited Mental Health Social Worker status (AMHSW)m and for Registered Nurses, AHPRA registration and credentialed by the Australian College of Mental Health Nurses
- Current NSW Working with Children Check
- Current National Police Check
- Ability to undertake clinical risk assessments, adhere to escalation protocols and referral protocols.
- Attention to detail, self-motivated and reliable with the ability to follow administration and reporting procedures with accuracy and efficiency
- Demonstrated excellence in communication with clients and effective collaboration with multidisciplinary health professionals
- Ability to work across different platforms to deliver services
Ready to join
Click APPLY to send through your application or call Vicki on 0447 650 657 for a confidential conversation.
APM is a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
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