Regional Administration Lead – Empower therapists, support clients, drive excellence!
Be based at Strathpine or Toowoomba!
Are you an experienced administration leader who thrives in a fast‑paced, purpose‑driven environment? Join ESA as our Regional Administration Lead, where you’ll play a pivotal role in ensuring our therapists can focus on what matters most – helping clients thrive.
In this influential role, you’ll work closely with senior leadership to deliver business objectives, strengthen clinic performance, and maintain nationally consistent operational standards. You’ll oversee and support Senior Therapy Coordinators and Therapy Coordinators, ensuring they apply ESA processes effectively and deliver an exceptional client experience every day.
Your leadership will ensure clinics operate smoothly through strategic scheduling, proactive workload management, and optimising therapist productivity. You’ll monitor reporting assets, complete regular file audits, oversee administration queues, and ensure accurate invoicing and billing across NDIS, Medicare and private funding streams. With a strong eye for detail, you’ll drive quality, compliance and performance to achieve key targets, including client satisfaction, schedule efficiency and billing accuracy.
This role also plays a critical part in safeguarding safety and wellbeing across clinics through adherence to WHS requirements, risk prevention and incident reporting.
What You Bring
- Minimum three years’ administration experience
- Proven success leading administration teams
- Highly developed organisational skills and the ability to prioritise in a dynamic environment
- Strong communication skills and an empathetic, client‑centred approach
- Ability to collaborate with leadership, therapists and clients
- Demonstrated capability in delegation, scheduling and workload management
- Relevant compliance requirements (WWCC/WVPR, NDIS Screening, Police Check, First Aid, Driver’s Licence)
If you’re a proactive leader who loves creating efficient, supportive and high‑performing clinic environments, we’d love to hear from you. Apply today and make a meaningful impact every day.
