Support Coordination Operations Manager

As the Operations Manager – Support Coordination at MyIntegra, you will report to the CEO and work in in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.

Key Responsibilities:

• Operational Excellence: Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs),
• Data Analytics: Assimilate/analyse/interpret data from a variety of sources to develop meaningful insights related to;
  • Business and team member performance
  • Customer Trends
  • Employee Trends
• Customer Experience: Optimised performance of all administrative functions, to ensure that MyIntegra delivers best-in-class customer experience to its diverse stakeholders
• Quality and Compliance: Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement organisational development across service areas.
• Growth Mindset: Delivering sustained growth through service expansion and diversification

About you

• Tertiary qualification in relevant fields and experience managing complex services with diverse clients.
• Effective people leadership, managing workplace culture, performance, complaints, and concerns.
• Understanding of NDIS industry, legislation, regulations, standards, and trends.
• Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.
• Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.
• Experience in operational management and financial reporting.
• Experience in managing change.
• Skills to support staff and foster a high-performance culture.
• Excellent verbal and written communication skills.

We Offer

• A flexible, supportive, and friendly team environment
• The opportunity to help people with disability live independent and fulfilling lives.
• Ongoing training, career progression and professional development opportunities
• A range of benefits including discounts major retailers, and corporate health insurance rates.
• A very comprehensive Employee Assistance Program

About MyIntegra                        

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise the impact of their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO 9001 certification. We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).