Join our team as a passionate and engaging Client Care Coordinator with a focus on soft sales skills. This exciting opportunity allows you to welcome new clients to the ESA family while delivering exceptional customer service to our clients and stakeholders.
You’ll enjoy all the amenities of our modern lively office space. You will have the chance to develop your career within a supportive and friendly team. We value your growth, passion, and skills!
About us:
Early Start Australia is a national multidisciplinary allied health organisation committed to delivering evidence-based early intervention and therapy services to children and their families.
As an organisation Early Start Australia prioritises building a fantastic team culture and working with children and their families to make a real difference to everyday lives of our clients.
Working as part of this team you will:
- Respond and proactively manage general queries from customers and assist appropriately to deliver the best possible customer experience.
- Listen to the client, understand their enquiry.
- Collaborate with other team members and departments to deliver optimal solutions.
- Confidentially capture/update information into our systems
- Schedule appointments between the client and our team of Therapists
- Use empathy and communication skills to be of calm, helpful service to people in their time of need.
What we’re looking for:
Have a passion for delivering an outstanding customer experience.
- Have prior experience with consultative sales skills.
- Be able to multitask across different systems including the Microsoft Office suite and CRMs.
- Be a fast, autonomous worker who can work effectively alone and within a team setting.
- Have a high level of attention to detail and resourcefulness.
- Knowledge of the NDIS and/or Medicare is highly desirable; and
- Have a compliance with Working with Children Check and NDIS workers screening check.
Apply now:
Don’t miss your chance to be part of an organisation committed to making a real difference to the everyday lives of children and their families – Apply Now
Early Start Australia places a high priority on the principles of respect, equity and diversity. As an employer of choice, we strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
