Are you committed to ‘Enabling Better Lives’? Join APM as our Central Support Team Manager and lead a national team making a real difference for older Australians.
About the Role:
As Central Support Team Manager, you’ll lead a diverse national team of clinical and non-clinical professionals supporting older Australians as they navigate their My Aged Care pathway. You’ll manage multiple team leaders across Australia, ensuring efficient triage, high-quality support plan reviews, delegation of Assessment outcomes and smooth daily operations in a fast-paced, dynamic environment.
Main responsibilities:
- Lead, coach, and develop Team Leaders to deliver outstanding client experiences and prevent workflow bottlenecks.
- Interpret and analyse performance data across multiple platforms to identify priorities, guide decision-making, and optimise service delivery.
- Allocate resources and adapt quickly to changing operational drivers.
- Foster a culture of responsiveness, collaboration, and continuous improvement.
- Ensure compliance with the Aged Care Act (2024), Australian Aged Care Standards, and the Statement of Rights.
- Build strong relationships with internal and external stakeholders
What will make you successful:
- 5+ years’ operational management experience in a dynamic delivery context
- Demonstrated leadership experience, ideally gained in a service delivery/ logistics/call centre context
- Ability to analyse and interpret performance data to optimise service delivery
- Proven results orientation
- Demonstrated people management and coaching experience
- Demonstrated understanding of telephony systems
- Relevant Tertiary qualifications
- Demonstrated customer service experience
- Proven change management skills and experience
- Excellent verbal and written communication skills
- Motivated self-starter
- Highly developed planning and organisational skills
What’s in it for you
- Ability to purchase additional leave
- Flexible working arrangements and variety
- Discounted gym and health insurance
- Novated car leasing
- Commitment and support to your individualised personal development
- Plus, discounts at hundreds of retail outlets
Ready to join?
Click APPLY now to submit your resume outlining your suitability for the role. Interviews are happening now, so you are encouraged to apply immediately. All applications will be reviewed as received.
Should you be invited to interview for this role, it will be conducted by Teams at a mutually convenient time.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
