Infrastructure Engineer - Level 2

About the Role 

As a Senior Infrastructure Engineer, you will play a key role in supporting the technology environment used across our national network of clinics and hubs. You will provide advanced technical expertise across Microsoft 365, cloud, networking, security, and modern workplace technologies.  

This is a hands-on, senior role combining complex problem-solving, project delivery, and continuous improvement. You will take ownership of technical initiatives, strengthen the reliability and security of our environment, mentor junior team members, and help shape the future direction of our modern workplace and cloud platforms.  

Your work will directly support our clinicians and business support teams, enabling them to deliver exceptional outcomes for clients across Australia. 

What You’ll Do 

• Contribute to the design, implementation, support, and continuous improvement of Microsoft 365, cloud, and infrastructure platforms across the organisation. 

• Act as the senior escalation point for complex infrastructure, networking, security, and Microsoft 365 related incidents and problems. 

• Proactively identify risks, opportunities, and recurring issues, implementing improvements that strengthen the security, reliability, and performance of the environment. 

• Lead technical projects from planning and design through to implementation, ensuring successful delivery of business and technology outcomes. 

• Collaborate with stakeholders to understand business requirements and translate them into practical, scalable technology solutions. 

• Create and maintain high-quality technical documentation, including solution designs, architecture diagrams, as-built documentation, knowledge articles, and operational procedures. 

• Mentor and coach junior engineers, sharing knowledge, promoting best practices, and helping build technical capability across the team. 

• Contribute to infrastructure standards, governance, security controls, and continuous improvement initiatives, ensuring alignment with organisational and industry best practices. 
   

What You’ll Bring 

Required Experience/Skills 

• At least 3 years’ experience in a senior infrastructure engineering role within a medium to large enterprise environment. 

• Strong hands-on experience administering Microsoft 365 technologies, including Entra, Defender XDR, Intune, Exchange Online, SharePoint and Teams. 

• Proficiency working with Azure services (Compute, Storage, networking, security). 

• Strong knowledge of identity and access management, including Conditional Access, Privileged Identity Management, and identity collaboration solutions. 

• Strong PowerShell scripting and automation skills.  

• Demonstrated experience supporting network infrastructure within an enterprise environment, including VPNs, Firewalls, switching infrastructure and WiFi. 

• Proven ability to analyse complex technical issues, identify root causes, and deliver practical solutions. 

• Proven experience delivering technical projects in complex environments. 

• Excellent communication and stakeholder engagement skills. 

• A proactive, solutions-focused mindset with a commitment to learning and professional development. 

Desirable Experience/Skills 

• Experience supporting Salesforce based solutions. 

• Experience using ServiceNow for IT service management, including incident and request fulfilment, knowledge management, and IT asset management. 

• Experience with Multi-Tenant Organisation (MTO), B2B collaboration, and single sign-on solutions. 

• Knowledge of relevant security frameworks such as ASD Essential 8, and Microsoft security and compliance capabilities. 

• Experience working in a geographically distributed, multi-site organisation.  

• Relevant Microsoft certifications such as Microsoft 365, Azure, Security or Endpoint Administrator certifications. 

• ITIL certification or experience working within structured IT service management environments. 

Employment Requirements: 

• Australian Citizenship or permanent residency. 

• National police clearance. 

• NDIS Worker Screening Check. 

• Valid Working with Children check for the relevant state or territory. 

What You’ll Get 

• A chance to make a meaningful impact in the therapy services sector. 

• Enjoy a flexible approach to working that supports work-life balance. 

• Career growth and progression options across multiple business lines. 

• Employee benefits like discounted health insurance, salary packaging and purchased annual leave. 

• Opportunities for professional development. 

About Us 

At Early Start Australia and Everyday Independence, we're united by a shared purpose: to improve outcomes for children, adults, and families through high-quality allied health and disability services. Together, we support thousands of clients across a national network of clinics, hubs, and community-based teams throughout Australia. 

Our Digital and Technology team plays a critical role in enabling our clinicians and support teams to do their best work. From modern workplace technologies and cloud platforms to cybersecurity and infrastructure, we invest in technology that helps our people stay connected, productive, and focused on delivering exceptional client outcomes. 

As part of the broader APM Group, you'll have the opportunity to work within a large and diverse organisation while remaining connected to the needs of the allied health businesses you support.